Privacy Policy
Last updated: September 2026
Houston HVAC Services ("we," "us," or "our") respects your privacy. This policy explains how we collect, use, and protect information when you visit our website, call our office, or contact us for service anywhere in the greater Houston metro.
Information We Collect
When you call, submit a contact form, or request service, we may collect your name, phone number, email address, service address, and details about your HVAC system and needs. If you make a payment, our payment processor collects billing information directly; we do not store full payment card numbers on our own systems.
Our website may also automatically collect basic technical information such as your browser type, device type, and pages visited, which helps us understand how visitors use our site and identify any technical issues.
How We Use Your Information
- To respond to service requests and schedule appointments
- To communicate about ongoing or upcoming service, including technician arrival updates
- To process payments for services rendered
- To improve our website, services, and customer communication
- To send service reminders or seasonal maintenance offers, which you can opt out of at any time
Information Sharing
We do not sell your personal information to third parties. We may share necessary details with equipment manufacturers to process warranty claims on your behalf, with your authorization. We may also share information with financing partners if you choose to apply for financing on a larger project, subject to their own privacy practices.
Data Security
We take reasonable administrative and technical measures to protect the information you provide. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices
You may request access to, correction of, or deletion of your personal information by contacting us using the details below. You may also opt out of marketing communications at any time while continuing to receive service-related communications relevant to any active appointment.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
Contact Us
Questions about this policy can be directed to [email protected] or (281) 549-0799.